Terms and Conditions
Initial assessment: The initial speech and language assessment is charged according the type of assessment and age of the child. It is the client’s responsibility to confirm the fee payable. The fee for the assessment includes the assessment and a report. Any additional assessment sessions required to complete the assessment will be charged at an hourly rate.
The fee per session is based on the type and duration of the treatment. Session times will be confirmed following the assessment. Treatment sessions includes both direct therapy and parent liaison following the therapy. The fee for any introductory session or meeting with parents, patients or teachers is charged at an hourly rate. Therapy material provided will be charged for separately. Any additional reports requested will be charged at a set rate.
Parents/carers are directly responsible for payment of invoices except when covered by BUPA UK. We do not invoice any other insurance companies directly. Parents can submit invoices settled directly to their respective insurance companies for reimbursement. If you have medical insurance to cover the assessment and/or treatment, ensure that you have a valid authorisation number specifically for Analou Sugar.
For payments and billing queries please contact
In line with local safeguarding regulations, all patients, 17 years and under, must be accompanied by an adult to the assessment/ therapy unless otherwise agreed prior to the appointment.
The practice operates a strict 24 hour cancellation policy. Failure to attend an appointment or late cancellation will result in full fee payable for the appointment booked.
All correspondence is sent electronically via email. If you wish not to receive any reports and/or correspondence via email, please notify Analou Sugar at the time of your appointment.
Speech and Language Therapy Centre Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when registering, then you can be assured that it will only be used in accordance with this privacy statement.
Speech and Language Therapy Centre Ltd may change this policy from time to time by updating this page. You will be notified of this with a copy of our new policy document.
As an independent speech and language therapist, Analou will act as data processor and date controller jointly with her PA. This means they are responsible both for processing the data and controlling how and why the data is being collected.
What information Speech and Language Therapy Centre Ltd collect about me?
Information you provide by filling in registration forms, questionnaires or treatment consent forms, radiology or audiology reports.
Information you provide when you refer yourself or are referred by a doctor.
Clinic letters from other consultants involved in the care of your child.
How will Speech and Language Therapy Centre Ltd use the information they collect about me?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To contact you about an invoice.
To contact you about a request / enquiry you have made with us, for example requesting an appointment with Analou Sugar.
To provide you with information you may have requested, for example a copy of a clinic letter.
Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be shared with other medical professionals for the benefit of your care.
By sending us your details, health records etc. you consent and accept that it may be necessary for us to forward these clinical details electronically or in other formats.
Speech and Language Therapy Centre Ltd will never share your information with other organisations for marketing, market research or commercial purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Complying with the GDPR:
The requirements of compliance with the GDPR will vary with the type of data being collected, about whom and for whom.
Speech and language therapists should be aware of the following Data protection principles under the GDPR (Article 5):
Personal data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject
Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Personal data shall be accurate and, where necessary, kept up to date.
Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures